ayo toh gan lyat materi ini juga yah msih smbungan FACT AND FIGURES

 

 

BARGAINING

Bargaining or haggling is a type of negotiation in which the buyer and seller of a good or service dispute the price which will be paid and the exact nature of the transaction that will take place, and eventually come to an agreement.

Bargaining is an alternative pricing strategy to fixed prices. Optimally, if it costs the retailer nothing to engage and allow bargaining, he can divine the buyer’s willingness to spend. It allows for capturing more consumer surplus as it allows price discrimination, a process whereby a seller can charge a higher price to one buyer who is more eager (by being richer or more desperate). Haggling has largely disappeared in parts of the world where the cost to haggle exceeds the gain to retailers for most common retail items. However, for expensive goods sold to uninformed buyers such as automobiles, bargaining can remain commonplace.

Answer the following questions orally :

—Do you like to go shopping?
—Where do you usually go shopping?
—When do you usually go to shopping?
—What do you usually buy?
—How do you pay for the purchase?
—Do you ever use a credit card?
Now, practice expressions used in bergaining / shopping :
—Is there any discount?
—What about Rp. 50.000,- for each book?
—Can you make it for $ 1 ?
—What  about 20% off?
—How about Rp. 10.000,- per kilogram?
—Etc.
Conversation
—Shopkeeper : Good morning madam. How    can I help you?
—Customer : I want to buy a beautiful frock for my daughter.
—Shopkeeper : How old is she?
—Customer : She is 2 years old.
—Shopkeeper : Do you want causal or party wear.
—Customer : I want party wear.
—Shopkeeper : Do you want any particular colour?
—Customer : No, but the frock must be very attractive. Show me only the latest stuff.
—Shopkeeper : Do not worry madam. We have latest stock. Which size do you want?
—Customer : I do not have an idea about the size.
—Shopkeeper : No problem. See this frock. I think this size will be ok for her.
—Customer : Yes, I also think so. Do you have black colour in it?
—Shopkeeper : Yes, we do have.
—Customer : What is its prize?
—Shopkeeper : It is of 2000 Rs.
—Customer : It is too expensive. I will give you only 1500 Rs.
—Shokeeper : We are charging reasonably from you.
—Customer : I will not give you more than 1500 Rs.
—Shopkeeper : Ok. If you are insisting, give 1800 Rs.
—Customer : No. You are over charging.
—Shopkeeper : Now I have left my profit. Give me 1700 Rs.
—Customer : I am giving you 1600 Rs.
—Shopkeeper : You won. Give the money.
—Customer : Pack the frock in a nice box.
—Shopkeeper : Here it is your bag.
—Customer : Thank you.
—Shopkeeper : Thanks for shopping here. Have a nice day.
GIVING COMPLAIMENT

Everyone likes to hear compliments. Compliments make people feel good about themselves, and we all need that at times. Hotel guests and staff are no exceptions. Guests may give hotel staff compliments for the quality of their service, for their English ability, for their appearance in an unique uniform, or for doing something a little extra for the guest.

A hotel staff may give a guest a compliment about how they look in a newly purchased outfit, or for their patience when a problem arises, or for a beautiful new hair style after visiting a beauty parlor. Look at the expressions below that can be used when giving and responding to compliments.

Expression Of Giving Compaliment

Giving Complaiments

—That’s a very nice …(dress).
—Great job on the …(presentation).
—You look very good in … (that new hair-do).
—This dish is delicious, my compliments to the chef.
—That … (tie) looks great on you.
—

Responses to compliments

—How kind of you to say so.
—Thank you.
—I’m glad you like it.
—It was nothing really. (an expression of modesty and humility)
Learn the expressions used for giving compliments to others. Practice by saying them loudly.
—Your performance on the stage is amazing.
—How wonderful to listen to  your  great voice.
—How mar vellous .
—Great ! (You look great) / Great for  you.
—Terrific ! (Hey, that’s terrific !)
—Fantastic!
—Smashing.
—That’s really remarkable /well  done.
—
Now, learn the expressions  use for responding to compliments.
—It’s very kind of you to say so.
—Thank you.
—I can say how pleased (delighted) I am.
—I’m delighted  to hear  that.
—Thank for your compliment.
Dialogue

Staff: What a beautiful dress, Mrs. Elliot.

Guest: Thanks, I’m glad you like it.

Staff: Your new hair-do looks absolutely gorgeous, Mrs. Simpson.

Guest: How kind of you to say so.

Guest: My compliments to the chef. This linguine is superb.

Staff: Thank you ma’am. I’ll be sure to let the chef know.

Guest: Your English is very good.

Staff: Thank you very much.

Staff: Excellent game Mr. Johnson. You really gave me a workout.

Guest: Thanks, I guess all those private lessons are finally paying off.

Guest: I really appreciate all the extra work you did on helping us solve that problem. It truly went above and beyond. My compliments to your work ethic.

Staff: Thank you sir, how kind of you to say so.

 

Thank You

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